USER AGREEMENT

Rules for working with the site coin24.io (hereinafter referred to as the Rules) are the equivalent of an oral agreement. At the moment the client uses any service offered by the coin24.io (hereinafter referred to as the Service), the Client is considered to be familiar with and agree to the Rules.

Terms and concepts

In the Rules, terms and concepts are used in the following meanings:

• Service – a web product that provides a certain list of services. Hereinafter referred to as “Service”.
• Service Services – transactions for the purchase / sale and exchange of digital assets, as well as other services mentioned in the Service.
• The Digital Asset System (hereinafter referred to as the “System”) – is an automated system used by the Parties in order to fulfill their obligations to quantify the digital assets owned by the creditor and other System Users.
• Exchange operation – transfer of digital assets for a certain amount of property rights in the amount of the established equivalent between the Client and the Contractor.
• Contractor – administration of the Service
• Client – the User of the Service who has joined this agreement.
• Joining the agreement – is the immediate beginning of the exchange operation on the Service.
• order – a set of data received from the Client using the software and hardware of the Service, which contains sufficient information about the exchange operation.
• Verification – is the provision of a set of documents to identify the client

1. General provisions and terms

1. The subject of the Rules is the provision to the User of the Service of services for the exchange of digital assets.
2. The concept of “digital assets” should be understood as the right to claim a certain amount of digital assets without any monetary settlements in the amount of the established equivalent.
3. The Service means the exchange of digital assets for a cash equivalent by means of a cash or non-cash transfer of fiat funds and, conversely, the exchange of fiat funds for the equivalent of digital assets using the Website.
4. The order is understood as a set of data received from the User of the Website using the software and hardware of the Website, which contains sufficient information about the exchange operation.
5. A User is a Website visitor who wants to use the Service, or has made an order for an exchange operation.
6. The Contractor means the administration of the Website through which the User is provided with a service for the exchange of digital assets.
7. orders for exchange operations are accepted exclusively with the help of the Website and are fixed by the software and hardware of the Website.
8. The exchange operation is understood as the transfer of digital assets for a certain amount of property rights, in the amount of the established equivalent, between the User and the Contractor.
9. The operation of selling digital assets should be understood as the transfer of the right to claim property rights in the amount of the established equivalent to the Customer of the Service from the Contractor, expressed in conventional accounting units of the digital asset, which the Client compensates by cash or non-cash transfer of funds to the Contractor’s account.
10. The operation of the purchase of digital assets should be understood as the transfer by the Client of the right to claim property rights in the amount of the established equivalent to the Contractor, expressed in conventional units of a digital asset, which the Contractor compensates by cash or non-cash transfer of funds to the Client’s account.

2. Tariffs and Order Processing Regulations

1. The current list of directions for exchange transactions, as well as the exchange rates for electronic title units, are published on the Website in the Tariffs section.
2. Tariffs for exchange transactions can be changed at any time without prior notice to Users, without changing the terms of exchange of previously placed orders.
3. The User places an Order through the Website. The time and data of the Order are automatically recorded by the software and hardware of the Website.
4. When placing an Order, the User undertakes to indicate in the order reliable data about his identifier in the system of digital assets, in case of failure to comply with this requirement, the Order may be closed by the Contractor unilaterally.
5. Within 24 hours from the moment of receipt of the Order, the Contractor confirms it by sending a notification to the User electronically, via the Website or otherwise, if the Order was received during business hours, otherwise on the next business day.
6. After confirming the Order, the User within 24 hours performs the transfer of digital assets or fiat funds in full, according to the Order, to the details of the Contractor and exclusively in the manner specified in the Order.
7. Upon receipt of digital assets or fiat funds to the Contractor’s account, the Contractor, during working hours (if the payment from the User was received on a weekend or a holiday, the transfer to the User’s side is performed maximum on the first working day after receipt of funds), transfers funds to the User’s account in accordance with the Order and exclusively in the way indicated in the Order.
8. The order is considered completed i.e. one in which the User received digital assets or fiat funds in full in such cases: the transfer to digital assets was displayed in the transaction monitoring network and received 2-500 confirmation(s) (depending on the type of digital asset); The Contractor sent fiat funds to the User’s personal account or in cash upon presentation of the User’s identity document.
9. If the payment from the User, according to the Order, has not been received within 3 calendar days, the Order is considered closed and cannot be processed.
10. The User can independently close the Order, if the Order is confirmed but not fulfilled, using the Website at any time or inform the Contractor of his/her desire.
11. The Contractor has the right to refuse to provide the Services and return the funds if:
    • the funds were credited to the Contractor’s account without confirmation of the Order;
    • the amount of funds received to the account of the Contractor differs from the amount of payment in the Order;
    • within 24 hours, the User has not provided the missing documents (if such are needed) for the payment by the Contractor to the User’s account;
    • the User’s payment was made incorrectly, with errors or without compliance with the regulations;
    • the purpose of the non-cash payment was specified incorrectly (an example of the purpose for a non-cash payment is indicated on the website when placing an order);
    • the passport data of the owner of digital assets does not match the data of the owner of the bank account or passport data.
12. When funds are refunded, commission costs are deducted from the funds received at the User’s expense.
13. The Contractor is not responsible for possible delays in the transfer or refund of funds, if the delays were not the fault of the Contractor, as well as for any adverse consequences or damage resulting from an error in the User’s details when placing an Order by the User.
14. If the client refuses to complete the transaction, the refund is made in full compliance with all the points of the user agreement and the exchange regulations. Upon the client’s compliance with all the points of the user agreement and the exchange regulations, the refund is made within 24 hours.
15. Payment is accepted only in UAH from hryvnia cards of Ukrainian banks. When making a payment on request from a currency card, the client undertakes to verify the card, since a refund to a currency card is impossible according to the legislation of Ukraine.
16. The Contractor has the right to suspend the execution of the order after receiving digital assets or fiat funds from the client in case of suspicion that any suspicious transactions are being carried out /planned to be carried out by the client. The Service may at its sole discretion: refuse to provide access to the Services; request additional information confirming the legality of the transaction, such as additional KYC verification, confirmation of the origin of funds and/or photo or video verification, etc.; block the User’s access to his Account; terminate the User Agreement without prior notice The user. The Service reserves the right to freeze the client’s funds for the period of the proceedings. If the client refuses to provide the requested information, the service reserves the right to refuse to return digital assets and/or fiat funds.

3. Provision of services

1. The Contractor is not responsible and does not compensate for losses incurred due to improper use of the service, as well as due to errors made by the Client when filling out the order form, which may lead to the transfer of funds to erroneously specified details.
2. The completion of the exchange operation is the moment when the Contractor transfers the fiat funds to the Client’s bank account or in cash.
3. The exchange operation is a one-time transaction. It is not possible to refund the transferred funds after the exchange is completed. If the Contractor cannot fulfill the agreement (there is no connection to the payment system server, other technical problems), the money is refunded to the Client within 72 hours after the Client’s request and after the cause is eliminated.
4. The Contractor has the right to refuse to provide services to the Client without explaining the reasons.
5. When making a payment for the purchase of a digital asset (cryptocurrency) from a bank card, the user of the resource is obliged to verify the bank card from which the payment for the cryptocurrency was made. Otherwise, the transaction will not be completed, and the money (fiat funds) will be returned to the same card from which the payment was made, taking into account the collection of the payment system commission for sending funds. Buying cryptocurrency on the website “Coin24.io “, the user agrees to the terms of verification of the bank card, and undertakes to provide all necessary evidence of payment, at the request of the site administration, if necessary.

4. Procedure for consideration of claims and disputes

1. Claims of the User regarding the operation of the Service are accepted by the Contractor for consideration by e-mail and no later than 3 working days from the moment the claim arises. The term for consideration of the User’s claim is 10 working days.
2. Consideration of claims related to the operation of the service is carried out upon presentation by the User of the relevant financial documents confirming the payment and order data.

5. Privacy Policy

1. The Service receives personal data from the Client when registering or placing an order and fixes them in the database.
2. The Contractor has the right to request additional information about the personal data of the Client.
3. The Contractor, when conducting an exchange transaction, has the right to request an identity document in order to identify the Client.
4. The Client’s personal data can be used by the Contractor solely for the purpose of ensuring the operation of the Service, and cannot be transferred to third parties, except as provided by the legislation of the country in which the operation is performed, international law.
5. The storage and use of personal data provided by Customers by the Service fully complies with current international legislation. Personal data of Users are not provided to third parties, but are stored for more convenient communication between Clients and the Contractor during the use of the service. By registering or placing an Order on the Service’s website, you agree to these terms and conditions.

6. Force Majeure

1. The Contractor is released from liability for full or partial failure to fulfill obligations under these Rules as a result of force majeure circumstances, namely: natural disasters, war or hostilities, damage or malfunction of communication lines, changes in legislation or others that do not depend on Contractor, emergency and inevitable circumstances that took place beyond his will, and provided that these circumstances directly affected the operation of the Service.